Delivery Information

All items purchased are sent out by Royal Mail first class recorded delivery and are to be signed for on delivery with no exceptions.

Pricing

All prices are quoted in Pounds Sterling (£) and include UK sales tax (VAT) at 20%, where applicable.

Prices do not include delivery cost; these are shown in the final billing page and are added separately to the total order amount. Please refer to our Delivery page for further details.

We reserve the right to amend the pricing without prior notice.  Prices in your order request are confirmed when we send you an order confirmation e-mail.

 

Payment Process

We accept payment by secure PayPal payment system.

Please do not send any payment details to us by email as we cannot take responsibility or guarantee the security of any data sent by email. We will not be liable to you for any losses caused as a result of unauthorised access outside our control to the personal and transactional information you provide us when placing an order.

When you reach the final billing page please check all the order details and personal information are accurate and correct.  Once satisfied you will press ‘Proceed’ to confirm order request, we will then immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised, your card issuer will hold this value in expectance of a charge from us shortly. 

We will require you to fill in some personal information in order to process your request. Please read our Privacy Policy for more information regarding our data handling policy. Please make sure all the required personal information given by you is sufficient and accurate in case we need to contact you and so we are able to successfully dispatch your goods.

 

Order Confirmation

We will automatically send an order confirmation e-mail notifying the details of your order, you may wish to print or save the confirmation e-mail for your future reference. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. All orders for goods are accepted only once we send a delivery confirmation e-mail informing you that the goods have been dispatched.

Although we aim to keep stock information up-to-date on the Website, we still accept orders subject to availability. Where items have unexpectedly sold out or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this. You will have the choice to select an alternative item equivalent in price or you can take the opportunity to cancel all or part of your order. If for any reason we are unable to contact you on the personal details supplied by you, we will cancel and refund you this part of the order and process and dispatch the rest as usual.

 

Product

Colour appearance on this website will vary on different consoles and a slight variation is inevitable, therefore, colours of the products on this website should be taken as a guide only and not exact.

 

International Delivery

We do not currently offer international delivery options.

 

How to cancel your order…

If you need to cancel or amend an order, please contact us as soon as possible by e-mail at info@solutions-southampton.co.uk or by calling 07478 316306

 

 

Damaged or incorrect goods

In the unlikely event that your products arrive damaged, please notify us within 24 hours and we will arrange either a replacement or a refund.

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